Milk Powder Stick Packing Machine

1.After-Sales Service Commitment

1、To provide comprehensive services and relieve customers of concerns, our company has established a sound after-salesservice system and effective measures, including a dedicated after-sales hotine for consutation and technical sup port. Wealso have an after-sales service department for regular customer follow-ups. With over 10 professtional after-sales engineers.we guarantee high-quality after-sales support. We hereby make the following repair service commitments:

2、The machine is under free warranty for one year from the date of receipt.

2.After-Sales Process

1. Ater the machine is instaled and commissioned successfully, we will create a customer file and assign a professional after-salesengineer for technical follow-up and regular usage tracking. In case of malfunctions, you may contact our after-sales departmentvia phone or in writing. We will respond within 1 hour to understand the fault details and confim on-site repair time (additional feesapply for on-site services for out-of-province customers)

2. Our engineers wil first inspect the machine thoroughly,explain the fault cause, then perform repairs. You need to confirm the
completion and sign the after-sales service work sheet.

3.Warranty Exclusions

We are not liable for free repair in the following cases (paid services are available):

1、The machine is beyond the warranty period;

2、Malfunctions caused by improper operation/maintenance or man-made damage;

3、Force majeure (e.g., earthquakes, fires);

4、Excluding wearing parts.

To provide you with better after-sales service and protect your rights and interests,Dongguan Chengyi Intelligent Equipment Co.,Ltd. Welcomes you to supervise our work.